Frequently Asked Questions
General
What is adaptive clothing?
Adaptive clothing is specially designed to make dressing easier for people with disabilities or specific needs
What is universally designed clothing?
Universally designed clothing is created to be comfortable and functional for people of all abilities, shapes, and sizes. Focusing on accessibility and ease of use, ensuring that the clothing works well for everyone, regardless of age, mobility, or specific needs.
Contact
How do I contact your customer care team?
If you would like to get in contact with our customer care team, please email hello@wearmatter.com and a member of our team will aim to get back to you within 48 hours.
When is the Customer Care team available?
Our Customer Care team is available Monday - Friday 9:30am-5:30pm (excluding Bank Holidays).
Press, influencer or ambassador getting in touch?
We would love to hear from you! Send us an email hello@wearmatter.com and we will get back to you within 48 hours.
We would love to work with WearMatter, How do we get in touch?
Sounds like a great idea! Send us an email hello@wearmatter.com, We will respond within 48 hours to discuss.
Products & Sizing
What size should I order?
Our pieces are designed with both comfort and style in mind, adapting to changing bodies with a generous fit. Sizing on our pieces can vary slightly depending on the style and fabric. If you'd like exact measurements please reach out to us on hello@wearmatter.com and we can offer size and fit advice prior to ordering.
The item I want is sold out. Is it coming back?
We’re sorry the item is sold out! When products go out of stock, each one has a "notify me when back" option. Be sure to sign up, and we’ll let you know as soon as it's available again!
Shipping & Delivery
How do I make a change to my order?
If you need to make a change to your order, please contact us as soon as possible. We'll do our best to help! Keep in mind that we can only make changes before the order has been shipped.
When will you send my order?
Your order will be processed and shipped as quickly as possible. Once it’s on its way, you’ll receive a shipping confirmation with tracking details. If you have any specific questions about your order, feel free to reach out!
Returns
I have recieved a faulty item, What should I do?
We’re really sorry to hear you received a faulty item! Please contact our customer care team right away, and we’ll help you with a return or exchange. Make sure to include photos of the issue if you can, so we can assist you more quickly.
How can I return or exchange my item?
To return or exchange your item, please follow the instructions on our returns page or contact our customer care team for assistance. Make sure the item is in its original condition, and we’ll guide you through the process!
Payment Methods
Can I use a promotional code?
If you have a promotional code, feel free to apply it at checkout. If you need any help, just let us know!
Can I use a gift card?
Absolutely! You can use a gift card at checkout. Just enter the gift card details, and it will be applied to your order. Let us know if you need any assistance!